← Cases Case #406 · tenancy E2E-TEN-LIVEMAIL-001 · Started 31 May 2026 active

Residential Utilities Move-Out

6 steps completed · 1 action required · 7 upcoming

Next action required
Sofia: Send DocuSign forms

Send move-out signing documents to the tenant and wait until signed.

Sofia: Send DocuSign forms →

Steps 9–15 will start after this step is completed.

Workflow 6/15 done
Tenant move-out notification received
Completed 31 May 2026, 12:34
Aaron: Forward email to Database / Shorthold
Completed 31 May 2026, 12:35
Aaron: Agree move-out date with tenant
Completed 31 May 2026, 12:35
Database: Check notice validity
Completed 31 May 2026, 12:35
Database: Update Qube with valid move-out
Completed 31 May 2026, 12:35
Sofia: Send tenant move-out form
Completed 31 May 2026, 12:47 · submitted
8
Sofia: Send DocuSign forms
Action required
Sofia: Schedule move-out on HelpTheMove
Sofia: Follow up with tenant on move-out date
Sofia: Confirm tenant form is submitted
Sofia: Enter move-out information into HTM
New tenant information sent to Shorthold
Esther: Update Qube with new tenant
Sofia: Update HTM with new tenant info and meter readings
1 step skipped by branch
Database: Notify tenant of liability [invalid notice]
Technical details (audit log, trigger origin)
  • 31 May 12:47 system step_activated
  • 31 May 12:35 system step_activated
  • 31 May 12:35 system public_form_sent
  • 31 May 12:35 system step_activated
  • 31 May 12:35 system step_activated
  • 31 May 12:35 system step_activated
  • 31 May 12:34 system step_activated
  • 31 May 12:34 system step_activated